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Shipping Policy

Shipping Rates

Our standard flat shipping fee is Free for US customers. :) 

FREE on orders over $500

Asia

Bhutan, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Malaysia, Maldives, Macao, Mongolia, Nepal, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam.

FREE on orders over $500

World

Albania, Australia, Austria, Belgium, Brazil, Canada, Chile, Czech Republic, Denmark, El Salvador, Finland , France, Germany, Greece, Hungary, Ireland, Israel, Italy, Lithuania, Malta, Mexico, Moldova, Netherlands Antilles, New Zealand, Norway, Poland, Portugal, Qatar, Russia, Saudi Arabia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States. 

 

Your package is on its way!

* Please note that for shipments to Hong Kong, SF Express can take up to 2 working days to enter your tracking number in their system for international shipments (the tracking number will be updated once the package arrives in Hong Kong).

  

Customs

Destination countries may levy taxes on your purchased goods, which the receiver will be responsible for. Roel Mask is not responsible for unpaid customs taxes, and will not provide refunds for orders sent back due to customs issues. Please check your county’s customs policies before placing your order.

 

Shipping Duration

Orders take 3-12 business days to process. Depending on the status of our manufacturers, some products may take longer. Because of the nature of the Korean beauty market, some delays are inevitable and can delay your order by up to 20 business days. Please note that we provide partial shipping (free of charge) for orders not shipped out until the 10th business day after it has been placed. In case of partial delivery, the items in stock on the 10th day will be shipped out first, and the rest as soon as they become available. If you would rather receive all the products in one package, please let us know. Please kindly understand that Roel Mask does NOT offer cancellations due to these delays. One thing to note is that these delays are true for ALL customers of our brands, Korean and foreign alike. We would like to assure our customers that we will do everything we can to deliver your order as fast as possible to wherever you are. In case of delays, please know that we are working to serve you best. We would like to warn our customers in advance that all footwear are likely to take longer due to their popularity and manufacturing process. Please keep this in mind and order well in advance from the date you need it, to ensure they arrive in time! Your tracking code will be sent to you via email once it is shipped. Shipment takes 2-5 business days, although certain regions may take longer. If your package does not arrive within 8 business days from shipment, please contact our customer service center.

 

Failure to Deliver

Roel Mask is not responsible for packages sent back due to factors outside our control, such as the absence of the recipient, customs, etc. Additional shipping charges will result from such situations, which is not the same as our usual discounted shipping charge. When a shipment is sent back, there will be an email regarding the situation, and when proper action is not taken within 3 weeks, we reserve the right to dispose the shipment.